Your personal safety companion
Welcome to the Closer Security support page. Find answers to common questions about your SOS Bracelet below. If you need further assistance, please contact our support team.
How to Delete Your Data from CLOSER SECURITY
To delete your account and all your data from the CLOSER SECURITY Database:
Email: [email protected]
The Closer Security SOS Bracelet is a wearable safety device that, with a single button press, sends your location and 10-second audio logs to the Closer Security app. It's designed to help keep you safe by alerting your trusted contacts in emergencies.
When you press the button once, the bracelet activates and begins recording 360 audio logs of 10 seconds each while simultaneously sending your real-time location to the Closer Security app. Each log can take up to 5 minutes to be displayed on the app.
To use the bracelet, you must first download the Closer Security app on your smartphone and configure the device. Follow the in-app instructions to pair the bracelet via Wi-Fi or GSM, set up your child's details, and customize your preferences.
LED Indicators:
The bracelet can connect to the Closer Security app using either Wi-Fi or GSM (cellular data), depending on your preference and availability. Ensure your device has an active connection for the SOS feature to work properly.
The bracelet is equipped with an 800mAh battery, which lasts up to one day with normal use. For optimal performance, we recommend charging it daily using a C-type charging cable (5V).
The bracelet requires initial configuration with the Closer Security app to function. The app is essential for receiving location data, audio logs, and managing your emergency settings.
If there's no connectivity, the bracelet will not be able to send location or audio logs in real-time. However, it may store data locally (if available) and transmit it once a connection is reestablished—check the app settings for offline options.
Use the included charging cable to connect the bracelet to a USB power source. We recommend charging it daily to ensure it's ready when you need it.
When charging, the red LED near the charging port will turn on. When fully charged, the blue LED will turn on and the red LED will turn off.
Yes! Through the Closer Security app, you can add and manage a list of trusted contacts who will receive your location and audio logs when the SOS button is pressed.
The Closer Security SOS Bracelet is splash-resistant but not fully waterproof. Avoid submerging it in water to prevent damage.
Ensure the bracelet is charged, within range of Wi-Fi or GSM, and properly paired with the app. Restart both the bracelet and app, then reattempt pairing. Contact customer support if issues persist.
Logs are stored in the Closer Security app permanently.
It's ideal for anyone prioritizing personal safety—such as students, elderly individuals, travelers, or those working alone. It provides peace of mind by keeping you connected to loved ones in emergencies.